Refund policy

RETURNS & REFUNDS

Thanks for shopping with Card District. This policy sets out when returns and refunds apply. Nothing in this policy limits your rights under the Australian Consumer Law.

NO CHANGE-OF-MIND RETURNS
We do not accept returns or offer refunds for change of mind. Please choose carefully and check your order before purchasing.

YOUR CONSUMER GUARANTEES
Under the Australian Consumer Law, you're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure. These rights apply regardless of any other term in this policy.

SEALED PRODUCT
The contents of trading card packs are random by nature, and outcomes (including the cards pulled) are never a basis for a return. We do not accept returns on sealed product once it has been opened.

SINGLES & GRADED CARDS
Single cards and graded slabs are sold in the condition described and shown in the listing photos. If a card arrives materially different from its description, contact us within 48 hours of delivery with photos and we'll make it right with a replacement or refund.

FAULTY, DAMAGED, OR INCORRECT ITEMS
If you receive an item that is faulty, damaged in transit, or not what you ordered, contact us within 48 hours of delivery at [YOUR EMAIL] with your order number and clear photos. Where a return is required, we'll cover return postage and provide a replacement or refund.

HOW TO START A CLAIM
Email Card.District@senna23.pro with your order number, the issue, and photos. Do not send items back before contacting us.

REFUND TIMING
Approved refunds are issued to your original payment method within 5 business days of us receiving and inspecting the returned item (where a return applies), or within 5 business days of approving your claim.